| Benefits |
| Expert rule and change management |
Our Network Operations Center (NOC) analysts and security experts manage thousands of devices from staging and configuration through the device lifecycle. |
| 24/7/365 monitoring and analysis |
Using a combination of state of the art tools, and experience, our expert analysts monitor customer firewalls and ensure rapid response to security or performance issues. |
| Reliable, managed service |
Our services scale to meet your service requirements without further investment and are built on our device management and monitoring platform, TI Pulse and TI Manager. |
| Two types of delivery - Active or Passive |
Active delivery is 100% managed service including all changes to the device (proactive or reactive), updates, and 24x7x365 active monitoring and reaction to alarms. Passive is the same great service, same great reports, 24x7x365 monitoring with the only difference being you choose to make the changes with your staff or hire us on a case by case basis. This brings the price down significantly while still delivering a quality managed service. |
| Firewall Management Service Features |
| Monitoring security, health and performance |
Information security analysts monitor firewalls 24/7 with rapid notification of health and security issues. |
| Lifecycle management |
Includes staging, configuration, updates, patches, and rule changes with industry-leading service-level agreements (SLAs). |
| Event correlation across devices |
Our system design normalizes data from disparate security and network devices to reduce false positives and identify real threats. |
| Secure, flexible reporting portal |
Solution includes Portal which delivers detailed and dashboard views of firewall device configuration, bandwidth utilization, and security and health events. |
| Security intelligence |
Our security analysts quickly identify threats and help our customers better manage risk using data gathered from monitoring thousands of devices, from a variety of unique sources, and comprehensive Defense threat intelligence. |
| On-site Agent |
Installed within your environment, our agent creates a secure communication and management channel for your devices. |
| Support for new products |
With our flexible information management architecture and proven processes, we can quickly develop support for new industry-leading technologies. |
| Supported platforms |
Cisco PIX, Cisco ASA, SonicWall and WatchGuard |